Every year we at The Appliance Group receive many letters of thanks from Happy Customers and we would like to share some of these with you.
Concerning our Repair Services
Thank you for these & many thanks to yourself, Terry & Paul for being so helpful & such lovely people, would recommend The Appliance Group to anyone. - M. Lawson
Just a quick note to express our sincere thanks for your service and advice over the last couple of weeks. We have dealt with the company a number of times over the last 20 years and always found you to be courteous and very knowledgeable. It has always been a pleasure to do business with you. We wish you continued success over the coming years. - David and Marian Carr (Sandbach)
“Just a quick email to thank you both, for fixing the element on the cooker and also in providing a very prompt and efficient repair service, Karen you we so helpful and polite during the initial call for advice and Terry for the installation side of things, which was also completed with pride and efficiency, along with a friendly smile. I will have no hesitation in recommending your company in the future. Excellent service and it?s so nice to be able to contact a friendly and reliable local family run business who actually cares for their customers” - Tony Evans (Newcastle under Lyme)
Thank you very much for fixing the dishwasher for us - Great service and so refreshing to not feel ‘ripped off’~ Will definitely be using you again and will recommend to friends and family. Sue Guest (Eccleshall, Staffs)
“I would like to thank you for your prompt help and attention. I must say that you don’t often get this kind of service from anyone these days and I do appreciate it” - Susan Onslow (Newcastle under Lyme)
…Thank you for the courteous and efficient service offered to us over the last few days - seems a rarity these days. It starts with a cheerful and pleasant young lady who answers the phone. Special thanks to Terry for his helpful advice, and kindness offered to Paul’s disability, and to Mike for staying and being so concerned that our plumbing was in good order before he left!! ….. We’re so quick to throw ‘brickbats’ when we receive a less than good service so thought it in order to do the opposite when it is warranted. - Sylvia Boscombe (Stoke on Trent)
….it’s nice to have a team of people that are reliable and most of all - you can trust - M& J Kemp
….I could not be more pleased with the service recently experienced from your company and indeed have already expressed these views to a number of friends and shall continue to do so. It is unusual nowadays to encounter civility and efficiency both at the office level and at the sharp end and very welcome when it happens - H Deville (Stafford)
….thank you for such excellent service provided by your good selves. The problem with my Condenser Dryer was quickly and efficiently rectified. S Richards (Newcastle)
Concerning Our Sales and Delivery
…I love the Dryer - it’s excellent! Many thanks for your help, and congratulations and thanks for the excellent service - Sam and Allan Heath (Stone, Staffs)
….Thanks for the 1st class service I received from your engineers and for the speedy delivery of my new machine - J Woodridge - (Crewe, Cheshire)
….we feel we must thank Charlotte for the excellent service we received when our tumble dryer broke down before Christmas. Your engineer responded very quickly and we were fixed up with a new machine the same morning - Irene Keen (Swynnerton, Staffs)
….thanks to Tim I tracked down the appliance I wanted at a very good price and it was delivered just days later. It was an absolute joy to telephone and be put straight through to a human voice in these days of canned music and automated voices and the young man in question always rang back when he said he would - Lorna Horwill (Stafford)
…. I have found the staff at the centre to be most efficient, courteous and above all helpful - especially Karen. The Delivery staff were prompt and cheerful … Your customer service is second to none … What a team - M Griffin - (Newcastle under Lyme)
Concerning our Spare Parts Service
…you are very kind and always polite on the phone. When I had spoken to you on the Tuesday the part was on my doorstep at 8.00 on Wednesday morning by Royal Mail - Brian Peadon (Stone, Staffs)
